Information We Collect

We may collect the following types of information when you interact with our website:

1. Personal Information You Provide

• Full name
• Contact details (email address, phone number)
• Billing and shipping address
• Payment information (processed securely by our payment partners)
• Account username and password (if you create an account)
• Marketing preferences (if you choose to receive updates)

2. Technical & Usage Data

• IP address
• Browser and device type
• Pages visited and time spent on the site
• Referral source and browsing patterns

These may be collected automatically through cookies and similar tracking technologies.

How We Use Your Information

Your personal data is used for the following purposes:

• Order fulfilment: To process and deliver your purchases.
• Account management: To create and manage your CapsStudio account.
• Customer service: To respond to inquiries, complaints, or returns.
• Marketing: To send newsletters, promotions, and product updates if you have opted in. You can opt out at any time.
• Analytics and improvement: To analyse website use and improve our products and services.
• Legal compliance: To comply with applicable laws and prevent fraud.

Legal Basis for Processing (If Applicable)

Where required by law (e.g., GDPR), we process data on one or more lawful bases such as:

• Contract performance: Processing necessary to deliver orders and services to you.
• Consent: Where you agree to receive marketing emails or accept cookies.
• Legitimate interest: For improving our services and website performance.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable core website functionality
• Analyse usage and performance
• Personalize shopping experience
• Support marketing and advertising

You can manage or disable cookies through your browser settings, although this may affect your ability to use certain features. For more details, see our Cookie Policy.

Third‑Party Sharing

We may share your information with:

• Payment processors to securely handle transactions.
• Shipping carriers to deliver your orders.
• Analytics providers (e.g., Google Analytics) to monitor website use.
• Marketing platforms (if you opt in).

We do not sell or lease your personal information to unrelated third parties.

Data Security

We implement reasonable technical, administrative, and organisational measures to protect your data from unauthorized access, misuse, or alteration. However, no online platform can guarantee absolute security.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described here, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing activities.

To exercise any of these rights, contact us using the details below.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us, and we will take steps to delete it.

International Transfers

If you are located outside the country where CapsStudio operates, your data may be transferred to and processed in jurisdictions with different data protection laws.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We recommend checking this page periodically for updates.

Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at support@capsstudio.com.