Use of the Website

• You must be at least 18 years old to place an order. If you are under this age, you should use the website under your parents' supervision.
• You agree to use the website lawfully and not for harmful or fraudulent purposes.
• You agree to comply with all applicable laws and regulations while using our website.

Ordering & Contract Formation

• All orders are subject to acceptance and availability.
• After you place an order, you will receive an order confirmation email.
• A binding contract between you and CapsStudio is not formed until we dispatch your order.
• We reserve the right to decline orders for reasons including product unavailability, pricing errors, suspected fraud, or other operational issues.

Personalised Products

• All personalised items are made specifically to your selected design, text, or customisation.
• Because these items are customised, we cannot accept returns or offer refunds simply because you change your mind (unless faulty or not as described).
• Please review your design and details carefully before confirming your order.

Product Information

• We aim to accurately describe all products, including images, colours, sizing, and personalization options.
• However, minor variations may occur due to screen displays, manufacturing processes, or embroidery printing batch differences.
• All measurements are approximate.

Pricing & Payment

• All prices shown on the website include applicable taxes unless stated otherwise.
• We reserve the right to change prices at any time before your order is confirmed.
• Payment is due at the time of ordering via the payment methods available at checkout.
• Payments are processed securely by third‑party payment providers; CapsStudio does not store full card details.

Delivery

• Delivery estimates are provided at checkout but are not guaranteed. Delays can occur due to courier availability, weather, peak seasons, or other events.
• You are responsible for providing accurate delivery information.
• Risk of loss or damage transfers to you once the goods are delivered to the address you provided.

Returns & Faulty Goods

• Because personalised products are customised, they cannot be returned for a refund unless faulty or not as described.
• If your item arrives defective or has a manufacturing error, please contact us within 48 hours of delivery with photos and order details.
• We will assess and (where appropriate) repair, replace, or refund the item in line with your statutory rights.

Promotions & Discount Codes

• Promo codes must be used at the time of ordering and cannot be applied to past orders.
• Only one discount code may be used per order unless explicitly permitted.

Intellectual Property

• All content on this website, including text, graphics, logos, and custom design templates, is owned by CapsStudio or licensed to us.
• You agree not to reproduce, distribute, or use our intellectual property without prior written consent.

Liability Limitations

• To the fullest extent permitted by law, CapsStudio is not liable for indirect, special, or incidental losses, including loss of income, business, data, or goodwill.
• Nothing in these Terms excludes our liability for death or personal injury caused by our negligence or for fraud.

Changes to These Terms

We may update these Terms to reflect changes in the law, our business processes, or e-commerce practices. The updated Terms will take effect once posted on the website. It is your responsibility to review them periodically.

Contact Us

If you have any questions about our Terms & Conditions, please contact us at support@capsstudio.com.